At CHEP’s Rosehill Service Centre in Sydney, customers are reducing waitingtimes by taking advantage of the ability to book ahead, secure their preferred time slot and reduce truck waiting times.
Piloted in early 2007, the CHEP Express appointment booking program aims toimprove productivity and cut downtime by significantly reducing truck waitingtimes.
According to customers like Glenn Nicholls of the Manildra Group, the newsystem has been delivering on its promise.
“Having a booking system means we know exactly when our truck will be atRosehill, and when it will leave,” Nicholls says.
“The truck is in and out in good time. We can schedule other jobs around thatresulting in more efficient use of our vehicle.”
CHEP Express is a great example of taking customer feedback on board andcreating a solution that adds value for CHEP customers.
Rosehill Service Centre manager, Terry Martin says the service has beenwell received by drivers.
“As the number of customers using the service increases, word spreads. Theservice is being endorsed by the drivers who use it on a daily basis,” Martin says.
Through CHEP Express, customers elect a preferred three-hour window, and aguaranteed appointment time is offered within that period. Bookings can extendto multiple loads, which facilitates scheduled programming for up to weeks ahead.
This significantly increases a customer's productivity.
Rosehill runs four service bays, Monday to Friday: 24 hours a day.
“Knowing when a truck is going to be in and out of a service centre significantlyincreases the ability to plan routes, jobs and delivery times," Terry Martin says.
"For customers, it means that they can maximise fleet efficiency."
This adds up over the year, savingtime and money,” Terry Martin says.
“Scheduled booking means we can prepare loads in advance, creatingefficiencies for our customers and for CHEP."
Rosehill currently receives an average of 20 CHEP Express bookings per day.
Terry Martin says that handling times are down to about 15 minutes per truck.
Following the success of the pilot, CHEP Express is now operational at Rosehill (NSW) with a further six sites — Clayton (VIC), Altona (VIC), Gillman (SA),Meeandah (QLD), Rocklea (QLD) and Canningvale (WA) — under consideration.
CHEP’s Australian operations requiring some 450,000 truck movements annually.
This will result in tens of millions of pieces of equipment transiting to and from CHEP’sService Centre network.
All CHEP’s own vehicles using the Rosehill ServiceCentre use CHEP Express, maximising vehicle efficiency and availability.
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