At AUSPACK 2009, Matthews will display its entire range of class-leading products, with all equipment linked to their iDSnet integration and traceability software.
Matthews will demonstrate how an entire packaging production line can be simply networked to a central production database, delivering significant benefits to manufacturers, including:
- faster product changeovers
- elimination of coding errors
- vision system quality control
- production reporting in real time
- waste and efficiency reporting
- remote technical support diagnostics
In addition to its class-leading range of coding and labelling solutions, Matthews Intelligent Identification will also focus on its customer and technical support at this year’s Auspack.
With short technical response times and extremely high “first-time-fix” rates, Matthews manufacturing customers enjoy the highest possible production efficiencies.
Matthews’ technology innovation is not just limited to their traceability solutions!
Underpinning the company's entire technical support operation is the industry’s most technically advanced electronic job-despatch and recording system: Matthews Service Management System [SMS].
Every technical service request is electronically logged, our ETA on site scheduled — based on current estimated completion times of other open jobs — and then dispatched to the next available service engineer via a broad-band, hand-held terminal.
Before our technician arrives on site, they have been able to view the fault condition, look at recent service history and be made fully aware of any particular site OH&S requirements.
All parts and labour used on the job are recorded on the terminal, the customer signs the terminal screen and a service report is emailed to the client within an hour.
Matthews believes that in the current economic environment it is even more important for manufacturers to know that their investment in coding, labelling and traceability solutions does not compromise their production efficiencies and operational budgets.
Matthews’ Phil Biggs says first-time fix rates of over 97% mean that when a Matthews technician leaves a site, the client’s production line is back in full operation and coding equipment is running efficiently.
"Matthews achieves this very high rate of fault diagnosis and rectification in a number of ways: continually trained and experienced staff, escalation procedures for extra support if it is required and service vehicles that are continuously replenished with all the required spare parts they need," Biggs says.
"Matthews is a long-time exhibitor at Auspack and has launched many new products at the expo.
“That includes RFID labelling equipment back in 2001, through to fibre YAG laser coders, which were awarded 'Best New Product' at AUSPACK 2007!
“This is a great opportunity for existing — and new — customers to evaluate the latest technologies and services available to them.
“This year’s theme of ‘The Future of Packaging and Processing’ fits the Matthews’ philosophy perfectly. We firmly believe less operational risk, higher reliability and lower cost of ownership are even more vital now and in the future, hence our focus on rapid response and service excellence.”
Add a comment